Return & Refund Policy
At Boutique Montréal, we are committed to providing every customer with an excellent shopping experience. This policy ensures fairness and clarity for both our boutique and our valued community. Please read the following guidelines carefully.
1. 30-Day Return Guarantee
-
If you are not 100% satisfied with your purchase, you may return any new, unused, and unwashed items (excluding promotional or sale items) within 30 days of receiving your order.
-
We strive to make our return process as straightforward as possible to ensure your peace of mind.
2. Sale & Promotional Items (Final Sale)
-
Items purchased during sales or special promotions are considered Final Sale and cannot be refunded or exchanged, even in cases of incorrect sizing.
-
Please double-check our sizing guides before completing your order.
3. Return Shipping Costs
-
To keep our boutique prices fair for everyone, customers are responsible for return shipping costs.
-
Return shipping expenses are non-refundable, and Boutique Montréal is not liable for any fees or lost packages incurred during the return process. We recommend using a trackable shipping service.
-
For more details, see our Shipping Policy or our Terms and Conditions.
4. Notification Deadline
-
Returns must be requested within 30 days of receiving your order.
-
Requests submitted after this period cannot be accepted.
5. Guarantee on Defective Items
-
If you receive a product with a manufacturing fault or damage, you are entitled to a full refund or a free exchange. Please contact us immediately upon receipt so we can make it right.
6. Return Process
-
To initiate a return, please email us at: 📧 info@boutiquemontreal.com
-
Once your request is approved, you will receive detailed instructions and a Return Form.
7. Return Form Requirement
-
Every return package must include a completed Return Form.
-
Returns without this form cannot be processed.
8. Conclusion
Our goal is to ensure every customer is satisfied with their purchase. By following this Return and Refund Policy, we can handle all requests efficiently and fairly.
For any questions regarding returns or refunds, please contact us at: 📧 info@boutiquemontreal.com